Hospitality industry faces shortage of passionate workers
By Todd Prince, Las Vegas Review-Journal
The hospitality industry is facing a shortage of passionate workers and the need to upgrade appearances more frequently, according to a panel of hotel chain executives at an industry conference in Las Vegas.
“Talent is something that does keep me awake at night,” Bill Walshe, chief executive officer of Viceroy Hotel Group, told attendees at the Hospitality and Design Expo in the Mandalay Bay Convention Center on Wednesday.
“I think it is going to be increasingly hard for us to find people who want to work in our industry because they have a passion for hospitality,” he said.
Like every other “industry” in America, the top dogs, who never face customers, take the vast majority of the money while making decisions that the customer-facing employees have to enforce. The customers abuse these poorly-paid employees for the outrageous treatment and the employees gravitate to other jobs. Employees barely scrape by on their incredibly low pay while working more and more hours. And, now, according to the big-business plan, there are no other jobs.
It is sooooo difficult to understand why people aren’t flocking to these “industries”. /SMH.
In the ‘day’ the customers ‘followed’ the employees…every player had ‘their’ bartender, pit-boss, etc and TIPS were outtasight and spread around by the recipients. The high limit dealers made easily $70-$80,000.00 pr year and had $1,000.00 in pocket at all times;)~
Read,EVERY LIGHT WAS ON by Dwayne Kling for the University of Nevada Reno’s Oral History Program. A compendium of 20 interviews about Bill Harrah with the people that knew him best.
Employees always treat the customers the way management is treating them.
P.S. There only two kinds of dealers…dirty and clean.