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South Lake Tahoe taking its message to the people


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By Kathryn Reed

South Lake Tahoe is embracing that government is supposed to be of the people, by the people and for the people.

“We are increasing the information we get out to the public,” explained Tracy Franklin, public information officer for South Lake Tahoe.

Ultimately this should mean a more informed community.

The effort started in 2011 with the redesign of the city’s website. The one before was not user-friendly and it was near impossible to find anything.

Now people can signup online to receive a variety of notifications. (This feature eliminates anyone from ever being able to say they didn’t know about a city-sponsored meeting.)

Facebook and Twitter are other ways South Tahoe is getting out its message.

But it’s not just the typical, predictable government press releases that are being sent electronically. South Lake Tahoe is beginning to tell its story, what is going on within its borders – and a bit beyond, instead of just relying on others to be the messenger.

In April, the inaugural monthly newsletter was released. For the first three months a print version was distributed, though now it’s only available electronically. One day it may come out twice a month.

With people getting information in various ways, the city is doing a mix of email blasts, buying ads and sending traditional press releases. The latter is in hopes media will pick up the information as a story – so then there is no cost to the city.

“We do want to do more videos and not just as a commercial, but when we have events,” Franklin said. “The idea behind the video is it reminds folks of the different activities they can participate in on the South Shore.”

The city has partnered with Lake Tahoe TV, which is part of Outside TV, to create some of the videos. Various spots are being developed that then get picked up in the Bay Area, where much of the basin’s drive-up market resides. Lake Tahoe TV will take footage from three cameras that will be set up (one at the airport, another at Lakeview Commons and a yet-to-be determined spot) to be able to feed to its viewers.

This is one of Lake Tahoe TV’s videos:

Residents are also getting more involved – which in turn makes them more informed. The Citizens Academy started this year, and will resume in the spring. Neighborhood meetings are ongoing. A volunteer corps has been created. Information about these functions of government have been provided in the past by Lake Tahoe News, but are also items people would be aware of if they signed up for alerts directly from the city.

Staffing limits what the city can do in terms of events, but partnerships could make more of them a reality. The air show and lifestyle festival are examples of partnership events.

These and other events are popular with locals, but also give tourists something to do. Franklin would like to see an event every weekend on the South Shore.

With an eye on boosting the city’s coffers via room taxes, one reason Live at Lakeview was on Thursdays was to try to lure out-of-towners to Tahoe for a long weekend.

“At the city, our public information officer’s efforts are to promote community events that promote our community pride, character and the unique place we are lucky enough to call home,” City Manager Nancy Kerry told Lake Tahoe News. “As we work to achieve those goals, the community will in turn be the best promoters of the community because a more informed community, a closer-connected community, and more caring community, demonstrates a welcoming spirit to tourists who travel here to visit where we live and leave with a longing to return.”

 

 

 

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Comments (7)
  1. Americans Betrayed says - Posted: November 5, 2012

    The government should not be involved in many of these things. You over step your bounds and created the failure and still you think you are doing good.

    South Lake Tahoe is the poster child of what government should not become,

    here is an open letter to local politicians reminding them of the excesses of government

    http://youtu.be/-kKGiFbSpsg

  2. Perry R. Obray says - Posted: November 5, 2012

    By looking at the Eisenhower family’s public statements, they seem to imply that we graduated from WW2 into a perpetual war with the planet(seemingly China and sharia law). Looking at how WW2 effected German society, banking, ect…., I wonder if there is some things we need to understand to a much higher level within reason.

  3. 4-mer-usmc says - Posted: November 5, 2012

    Americans Betrayed:

    Anyone can post a video on YouTube and doing so does not add credibility to flagrant claims with no back up documentation or evidence provided. Just making blatant statements does not offer proof of anything.

    Here’s a blatant statement: Some people won’t be happy no matter what, even if you give them what they want.

  4. Coach Beef says - Posted: November 5, 2012

    How about letting South Lake Tahoe business owners that live in the county have a say in how our Goverment is run by allowing us to vote?

  5. Tom Wendell says - Posted: November 6, 2012

    Betrayed,

    Your statements and video are a perfect example of the old axiom: dammed if you do; dammed if you don’t.

    While there is no doubt that the city has a history of poorly planned development, shoddy management and even shady back room deals, the times they are a ‘changin’. I believe that the efforts being made by the city and outlined in this article are worthy of recognition…not derision. If the city was not making these efforts, you’d likely criticize them for doing too little.

    Where you see an institution in continuous decline, I see an administration, guided by the very capable Nancy Kerry, with a renewed sense of purpose and more citizen involvement. Much like the challenges we face on a national level, our city is in the throes of budget struggles and is actively working to increase revenues. No doubt things are still rough for many citizens, but the trend, as I see it, is moving in a positive direction. While it’s instructive to acknowledge the mistakes of the past, focusing on the negative does absolutely nothing to move us forward.

    Anyone with forward looking, solution oriented, data-driven ideas to help re-imagine and renew or region is invited to share them at: transformingtahoe.blogspot.com

  6. 4-mer-usmc says - Posted: November 6, 2012

    Tom Wendell:

    PERFECT! And thank you.

  7. let's be a better city says - Posted: November 7, 2012

    Nancy Kerry with help from Tracy Franklin are working around the clock to bring transparency of local government and have initiated community outreach programs.
    City Manager Nancy Kerry has created programs to reach out to our city residents to create community. Such as the citizens academy and neighborhood meetings. I believe these efforts are to help our community to be better informed and enable us to be to be proactive members of our community. We also need an informed corp of citizens to draw from in future elections.
    I think the person commenting about “big government” may not understand 21st century technology of web cams. It is a service so individuals can see the energy of events and scenic vistas. It’s not there to violate your civil liberties….got something to hide?
    I’m very impressed with the City Manager’s efforts and feel we are very fortunate to have her, she deserves support not ridicule.
    I second, 4-mer-usmc for Tom Wendell